FAQ & support

A holding company and digital venture hub that operates Novus Supply (retail) and Novus Digital Labs products: Novus Stream Tools, Novus Stream Studio, Novus Discord Bots, and Novus Newsletter—each on its own subdomain.

Start at the help centre or use the contact form for hub-related questions. For product-specific issues, use the help or contact options on each spoke (tools, studio, newsletter, discord bots). Physical orders for Novus Supply are handled entirely on novussupply.ca.

Connections to streaming platforms use official OAuth flows where applicable—you authorize the provider, and we do not use your raw password for those integrations.

The hosted landing URL and widget script include your publication slug. This hub uses novusstreamsolutions. That string must match the slug configured in the Novus Newsletter app. Mismatched slugs produce 404-style errors on the newsletter domain. See Newsletter documentation for how hosted pages and widgets use your slug.

The bot requests permissions required for announcements, scheduling, and moderation (for example sending messages, managing roles or channels as configured). Only invite the bot to servers you administer, and review the permission screen during install.

No. Novus Supply is a separate storefront. App subscriptions, tools, and bots are not fulfilled through the retail site.

Both are in development. Novus Sports has a public dev app at sports.novusstreamsolutions.com (expect incomplete flows and occasional downtime). Agentic Business Manager does not have a public app URL yet—see novusstreamsolutions.com/docs/agentic and the changelog for roadmap updates.