FAQ & support

A holding company and digital venture hub that operates Novus Supply (retail) and Novus Digital Labs products: Novus Discord Bots, Novus Newsletter, and Novus Visualizers—each on its own subdomain.

Start at the help centre or use the contact form for hub-related questions. For product-specific issues, use the help or contact options on each spoke (newsletter, discord bots). Physical orders for Novus Supply are handled entirely on novussupply.ca.

Our apps support secure email/password authentication where account login is required. Passwords are stored as hashes (never plain text), and security controls are enforced at the application level. Some integrations may still use provider authorization flows where required by that external platform.

The hosted landing URL and widget script include your publication slug. This hub uses novusstreamsolutions. That string must match the slug configured in the Novus Newsletter app. Mismatched slugs produce 404-style errors on the newsletter domain. See Newsletter documentation for how hosted pages and widgets use your slug.

The bot requests permissions required for announcements, scheduling, and moderation (for example sending messages, managing roles or channels as configured). Only invite the bot to servers you administer, and review the permission screen during install.

Novus Visualizers is our music visualizer app at visualizers.novusstreamsolutions.com. Users upload music, customize a visualizer, and export a finished video. The current public positioning is tied to the MVP release, with full workflow details published in Visualizers documentation.

No. Novus Supply is a separate storefront. App subscriptions, tools, and bots are not fulfilled through the retail site.

The main software push is Novus Visualizers. The product is now live at visualizers.novusstreamsolutions.com, and the public site reflects it across portfolio, ventures, documentation, and the product blog.